30-Day Return Policy
If you are not satisfied with your purchase, you may return items for an exchange or full refund within 30 days, Synergee pays return shipping.
We do not charge restocking fees.
Items must be in new condition, meaning unused. Conditions which will void your ability to return merchandise includes: Scratching, Breaking and wearing items.
Before returning any item, you must message us to get a prepaid shipping label. We will send you an email with the prepaid shipping label within 24 hours. Keep your purchase and all packing materials in new condition to avoid refusal of the returned merchandise.
Items received "Not as Described"
Please notify us within 10 Business Days of purchase if there is a significant discrepancy with an order. Please inspect all packages when they are received.
Exchanges are offered for all items and return prepaid shipping labels are issued. If unhappy after the exchanges are made, we will refund the total cost of your purchase. We offer a 30 day money back guarantee.
If you need to cancel an order, you can reach us toll free at 1-855-217-7136 or contact by email. If the item has not already been shipped out, you can cancel with no penalties and receive a full refund. If your order has already been shipped, the order cannot be canceled. However, you can request a prepaid shipping label to return the item for a full refund once they arrive.
After 30 days of receiving your item, all returns and replacements must be handled directly with the manufacturer. If you purchased a Synergee branded item, please refer to the product page for warranty information.