Email Us: customercare@iheartsynergee.com

PHONE SUPPORT CLOSED - EMAIL SUPPORT ONLY

Email Us: customercare@iheartsynergee.com

PHONE SUPPORT CLOSED - EMAIL SUPPORT ONLY

Synergee Fitness General Warranty

Synergee stands behind its products: the design, manufacturing, packaging, and delivery process. We strive to make every Synergee athlete satisfied with their purchase and offer a 30 Day No Sweat Guarantee. In the first 30 days of receiving your product, if you are unsatisfied for any reason, we will perform a return or refund (on a case-by-case basis). Beyond this 30-day window, the product you ordered from Synergee is covered by one of the following warranties. The warranties begin from the day of purchase.


Non-Synergee Products

Warranties on non-Synergee products (i.e. Concept 2, Bosu, etc.) will be observed in accordance with the manufacturer's warranty. On a case-by-case basis, we will direct you through the warranty process, or instruct you to contact the manufacturer directly.


Warranty Type Home Use Commercial Use
Bands 1 Year Warranty 6 Month Warranty
Barbell Collars 1 Year Warranty 6 Month Warranty
Battle Ropes 1 Year Warranty 6 Month Warranty
Bronze Bushings, Pillow Block Bearings, Pulley Wheels 5 Year Warranty 5 Year Warranty
Cables, Guide Rods, Sealed Roller Bearings 5 Year Warranty 5 Year Warranty
Core Sliders 1 Year Warranty 1 Year Warranty
Dumbbells 1 Year Warranty 6 Month Warranty
Farmer Walk Handles 1 Year Warranty 6 Month Warranty
Fitness Hammers 1 Year Warranty 6 Month Warranty
Frames Limited Lifetime Warranty* Limited Lifetime Warranty*
Hex Rings 3 Year Warranty 1 Year Warranty
Indian Clubs 1 Year Warranty 6 Month Warranty
Jump Ropes 1 Year Warranty 6 Month Warranty
Kettlebells 1 Year Warranty 6 Month Warranty
Macebells 1 Year Warranty 6 Month Warranty
Medballs 2 Year Warranty 1 Year Warranty
Other Cast Iron 1 Year Warranty 6 Month Warranty
Sewn Items 3 Year Warranty 1 Year Warranty
Soft Plyo Box 1 Year Warranty 1 Year Warranty
Structural Welds Limited Lifetime Warranty* Limited Lifetime Warranty*
Upholstery and Grips 90 Day Warranty 90 Day Warranty
Wheels 90 Day Warranty 90 Day Warranty
Wood Items 90 Day Warranty 90 Day Warranty
Yoga Rings 1 Year Warranty 1 Year Warranty

Synergee Barbell Warranty**

Name Home Use Commercial Use
Synergee EZ Curl Bar 3 Year Warranty 3 Year Warranty
Synergee Fixed Barbell 1 Year Warranty 1 Year Warranty
Synergee Games Barbell Lifetime Warranty Lifetime Warranty
Synergee Hex Bar 3 Year Warranty 3 Year Warranty
Synergee Multi Grip Bar 3 Year Warranty 3 Year Warranty
Synergee Open Barbell Construction Warranty Construction Warranty
Synergee Regional Barbell 1 Year Warranty 1 Year Warranty
Synergee Rhino Barbell Lifetime Warranty Lifetime Warranty
Synergee Tricep Bar 3 Year Warranty 3 Year Warranty
Synergee Weighted Workout Bars 1 Year Warranty 1 Year Warranty

**Regarding Bending

Warranty against bending does not cover a bar that has bent due to any of the following by the user: negligent or faulty use, alteration, maintenance, storage or handling by the user. Negligent or faulty use includes abusive dropping of the bar (i.e., dropping the bar on a box, bench, spotter arms or pins in a power rack; excessive dropping with iron plates, 15 lbs or thinner bumper plates, damaged bumpers, or no plates at all; excessive dropping on concrete or similar surfaces; and any other careless usage). All concerns regarding a Synergee product will be reviewed on a case-by-case basis. Any issues that are a result of abusive use rather than manufacturing or materials issues will be denied refund/replacement.


Construction

Synergee will warranty this product for construction only.


Synergee Plate Warranty

Name Home Use Commercial Use
Synergee Bumper Plates (10lb & 15lb) 90 Day Warranty 90 Day Warranty
Synergee Bumper Plates (25lb & Above) 1 Year Warranty 1 Year Warranty
Synergee Cast Iron Plates 3 Year Warranty 3 Year Warranty
Synergee Ruck Plates 3 Year Warranty 3 Year Warranty
Synergee Rubberized Fractional & Change Plates 1 Year Warranty 1 Year Warranty

Synergee Flooring

Name Home Use Commercial Use
Synergee Flooring Tiles 90 Day Warranty 90 Day Warranty

Synergee Interval Timer

Name Home Use Commercial Use
Synergee Timers 1 Year Warranty 1 Year Warranty
Synergee Timer Stand 1 Year Warranty 1 Year Warranty
Synergee Timer Remote 90 Day Warranty 90 Day Warranty

Lifetime Warranty *

Synergee will warranty this product for the lifetime of the product from defects in appearance and performance on account of inapt material, delivery, and workmanship prior to the purchaser receiving the product. This Lifetime Warranty coverage ends when the product becomes unusable for reasons other than defects in materials or workmanship. The warranty only applies to the original purchaser of the product as long as they own it. This warranty cannot be transferred or claimed by anyone other than the original purchaser. Warranty does not apply to barbells that need maintenance: we offer a bar cleaning kit for purchase through our website and regular cleaning is required for barbells to maintain optimal performance. Any damage incurred because of maintenance or lack thereof is not covered by our warranty.


For Specific Period Warranties

Synergee will warranty this product from defects in appearance and performance on account of inapt material, delivery, and workmanship prior to the purchaser receiving the product. This warranty will be recognized for a period of time (as stated above) from the purchase date of the product. The warranty only applies to the original purchaser of the product as long as they own it. This warranty cannot be transferred or claimed by anyone other than the original purchaser. Warranty does not apply to barbells that need maintenance: we offer a bar cleaning kit for purchase through our website and regular cleaning is required for barbells to maintain optimal performance. Any damage incurred because of maintenance or lack thereof is not covered by our warranty.


For All Warranties

Warranty may be voided for any product which has been damaged due to negligent or faulty use, abuse, alteration, maintenance, storage or handling by the user. Any specific issues the original purchaser has with a Synergee product will be reviewed on a case-by-case basis.

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